Privacy policy

Ragasha Experiences (“Ragasha”, “we”) is a tourism company based in Gilgit-Baltistan, Pakistan. This policy explains what personal information we collect through this website, why we collect it and how we look after it.

Information we collect

• Enquiry details you choose to send us through our forms: your name, contact details (phone, WhatsApp number or email), the destination or experience you are interested in, tentative dates, group size and any message. For corporate enquiries, we also collect your organisation's name, objectives and optional budget range.
• Messages you send us on WhatsApp, by phone or by email.
• Limited technical information, such as server logs kept by our hosting providers for security and reliability. To prevent spam, we keep a one-way, scrambled version of your IP address for a short time; it cannot be read back as your address.

Please don't send us passport details, payment card numbers or other sensitive information through the website. If we need documents for permits or bookings, we will explain a safe way to share them.

How we use your information

• To reply to your enquiry and plan your trip, retreat or celebration.
• To prepare quotations and, if you go ahead, to arrange your travel.
• To keep our website secure and prevent abuse.

We do not sell your personal information, and we do not use it for unrelated marketing.

Who we share it with

• Service providers who host our website and database on our behalf. They process data only to provide those services.
• Travel suppliers, such as accommodation and transport providers, only when needed to arrange a trip you have asked for.
• WhatsApp: if you contact us on WhatsApp, your messages are also handled under WhatsApp's own terms and privacy policy.
• Authorities, where we are required to by law.

How long we keep it

We keep enquiry details for as long as we need them to respond and plan your travel, and for a reasonable period afterwards for our records. You can ask us to delete your enquiry at any time.

Cookies

The public pages of this website do not use advertising or tracking cookies. Our private administration area uses essential security cookies so that our team can sign in.

Security

Enquiries are stored in a secured database that only authorised members of our team can access. No system is perfectly secure, but we take reasonable steps to protect your information.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us on WhatsApp or by phone at +92 330 3117941.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. See also our terms.